Just checked my card balance today, and I’ve just received a credit for £11.75 from Dell UK (in case you’re wondering why they would issue this, see this post for the reason). Will they add the 2nd refund later, or have they conveniently forgotten it? To be continued… ;)
Still no sign of that promised 2nd refund… A polite email is already heading their way :)
Finally! This morning (after chasing this for the past month) the 2nd £11.75 arrived on my credit card. About time too!